Topic: Practice Management
Quit Selling Toothbrushes
First off, I guess I have to apologize to all the toothbrush reps out there giving awesome lunch and learns and free toothbrushes to your…
The Quickest Way From Point A to Point B is a Straight Line
I JUST got these phone calls in our office. Patient’s mother: “My daughter was seen yesterday. She is having an issue after her filling.” Front…
No More Team Meetings!
A few years ago, we stopped having monthly team meetings. It was one of the best decisions I ever made for our practice. For a…
“I want to schedule a cleaning”
“I want to schedule a cleaning.” Isn’t this is the way many new patient phone calls start? It’s a straightforward and very common question. It’s…
The Sweet and Sour of It
I visited a local bakery once. The shop was clean and smelled like all kinds of deliciousness. I scanned the menu quickly and then got…
Bad Boss
For a long time I was a bad boss. Like a lot of people, I was thrown into the boss position with zero idea how…
What is it that you do around here?
Last week, my husband and I spent hours and hours spreading mulch and cleaning up our front yard. For two people who work in dentistry,…
Meeting of the Minds and Souls
Recently, I had the pleasure of meeting two facebook dental friends in person: Dr. Frank Clayton and Dr. Michael Halasz. For years, I’ve seen their…